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Frequently asked questions for the ecommerce app, Shopum (FAQ)

Q: What is Shopum? A: Shopum is an e-commerce app that allows users to buy and sell products and services through auctions or direct purchases. It has two separate apps, Shopum for customers and Shopum Earn for sellers.

Q: How do I download the Shopum app? A: You can download the Shopum app on Google Play Store or Apple Store for free.

Q: How do I create an account on Shopum? A: To create an account, simply download the Shopum app, sign up with your email address, and follow the instructions provided.

Q: How do I upload products on Shopum Earn? A: To upload products on Shopum Earn, download the app, sign up as a seller, and add your products with their descriptions, images, and prices.

Q: Can I sell products both through auction and direct purchase on Shopum? A: Yes, you can choose to sell your products through auctions or direct purchase on Shopum Earn.

Q: How do I make purchases on Shopum? A: You can make purchases on Shopum by adding funds to your refillable wallet and using them to place bids on auctionable products or buy products and services directly.

Q: What payment methods are available on Shopum? A: You can add funds to your wallet using credit card, debit card, or bank transfer.

Q: How secure is Shopum's payment system? A: Shopum's payment system is secure and reliable, ensuring the safety of your personal and financial information.

Q: Can I use the same login details for Shopum and Shopum Earn? A: Yes, you can use the same login details to access both apps, but you cannot use a login detail created from the Shopum app to log into the Shopum Earn app.

Q: What are chat fees on Shopum? A: Chat fees are fees charged to buyers and sellers for using the chat feature on the platform. These fees help maintain the platform and improve customer support.

Q: Can customers gift sellers on Shopum? A: Yes, customers can gift sellers on Shopum as a way of showing appreciation for their products and services.

Q: What is the wallet system on Shopum? A: The wallet system on Shopum is a refillable system that allows users to add funds to their account and use them to make purchases on the platform.

Q: How does Shopum ensure the quality of products and services? A: Shopum does not directly manage the products and services sold on the platform, but sellers are encouraged to provide accurate and honest descriptions of their products and services. Customers can rate their experience with sellers, which can help other customers make informed decisions when making purchases.

My Name is Justice Ezihe & am a content Manager with Shopum Ltd. I urge you to Take Action: Download the Shopum app and Shopum earn apps from the Play Store and App Store to unlock a world of opportunities for your business needs. Don't forget to follow us on our social media platforms for updates, tips, and promotions:

For more information and to explore our website, visit If you have any inquiries, feel free to reach out to us at

Visit us at our address: Suite P6 Man-made Plaza, No. 10 Mbari Street Ikenegbu Layout, Owerri 460281, Imo state, Nigeria.

Take the first step towards maximizing your business potential with Shopum and join our thriving community today.

Shopum: Shopum Android Download Link

Shopum Earn: Shopum Earn Android Download Link


Shopum: Shopum ios Download Link

Shopum Earn: Shopum Earn ios Download Link

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